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DebbieSedens |
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| Member since: | Apr 19, 2011 | ||
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ABOUT ME |
DebbieSedens's FEED
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DebbieSedens commented on the review
"Hot Water tank install".
126 days ago  We always will offer up front pricing on all our work, so all our customers know the price before we do anything.
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DebbieSedens commented on the review
"Thanks".
126 days ago Our motto is to treat our customers the way we would like to be treated as well. We were happy to take of you.
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DebbieSedens commented on the review
"Efficient and Professional Service, with a smile!".
126 days ago We are happy to add Cobbs Bread to our list of customers.
You can always count on us !
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DebbieSedens commented on the review
"Mrs. K. Meyer".
126 days ago It is a pleasure to have a wonderful customer such as yourself Karin !
Best regards,
Debbie Sedens
General Operations Manager
Hansen Plumbing & Heating Ltd.
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DebbieSedens commented on the review
"VERY HAPPY CUSTOMER".
126 days ago We try our best to offer same day service with professional plumbers to provide prompt and efficient service to all our clients ...
Regards
Debbie Sedens
General Operations Manager
Hansen Plumbing & Heating Ltd.
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DebbieSedens commented on the review
"Dube's".
126 days ago We try hard to give all our customers the best service available, day or night, 365 days a year.
Regards
Debbie Sedens
General Operations Manager
Hansen Plumbing & Heating Ltd.
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DebbieSedens commented on the review
"Furnace Servicing".
126 days ago We take pride in hiring only the " Cream of the crop" for our service technicians !
Regards,
Debbie Sedens
General Operations Manager
Hansen Plumbing & Heating Ltd.
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DebbieSedens commented on the review
"Quick, Efficient and Courteous".
126 days ago You can always count on our company to answer the phone and get a plumber out as soon as possible to take of your issue !
Regards,
Debbie Sedens
General Operations Manager
Hansen Plumbing & Heating Ltd.
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DebbieSedens commented on the review
"My Go To Plumber Now".
126 days ago When I spoke to you on the Friday before New Years, I was hesitant to send out a plumber as all the suppliers had closed at noon and if we needed special parts we would not be able to help you at that time. As we would not be open for regular business again until the following Tuesday, I felt bad for you to go without any hot water for that length of time. I decided to send out a plumber to see if we could get you a temporary solution. As it turned out we were able to take care of the issue on the spot! We feel that the level of service you received from us will make you a long time customer when you need a plumber !
Best regards,
Debbie Sedens
General Operations Manager
Hansen Plumbing & Heating Ltd.
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DebbieSedens commented on the review
"Watch out for the bill!!!".
126 days ago I personally spoke with your father when he called to book a service call.I explained to him that we had a standard service call out fee to come out and that the plumber would look at the extent of work to be done and would then offer him " up front pricing " before completing any work. He was made aware that should he decide the cost was out of his price range, we would simply collect the dispatch fee and be on our way. It would be very hard to give an accurate quote before seeing the job as one can not predict what is involved in removing old faucets, especially bathroom faucets that may have attached pop ups.
Best regards
Debbie Sedens
General Operations Manager
Hansen Plumbing & Heating Ltd.
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DebbieSedens commented on the review
"MS Alberta".
189 days ago We appreciate the fact that you have taken the time to write a positive review on our company.
Best regards
Debbie Sedens
Hansen Plumbing & Heating Ltd.
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DebbieSedens commented on the review
"Lois McKay".
189 days ago We appreciate your business !
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DebbieSedens commented on the review
"Excellent Service".
189 days ago You will never talk to an answering machine or a call center. I personally answer the phone 24/7 to ensure that our customers can call us when they need our help.
Best regards
Debbie Sedens
Operations Manager
Julie's Plumbing & Heating Ltd.
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DebbieSedens commented on the review
"Homeowner".
189 days ago We firmly believe in arriving within the 2 hour window that we booked you for, We understand that you have better things to do than sit around waiting for a plumber all day.
Best Regards
Debbie Sedens
Operations Manager
Julie's Plumbing & Heating Ltd.
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DebbieSedens commented on the review
"Happy Campers".
189 days ago We try our absolute best to give all our customers the best possible customer service.
Best regards
Debbie Sedens
Hansen Plumbing & Heating Ltd.
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DebbieSedens commented on the review
"furnace cleaning/maintenance".
195 days ago We love great reviews !
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DebbieSedens commented on the review
"Amazing service!".
195 days ago We work hard to keep all our customers happy. Normally when we are called is because there is a plumbing issue that has come up or the furnace quit working at -40 degrees ! Our technicians are all fully trained journeyman plumbers and gas fitters to handle any situation.
Regards
Debbie Sedens
Operations Manager
Hansen Plumbing & Heating Ltd.
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DebbieSedens commented on the review
"Expensive pipe repair".
202 days ago We make every effort to give our customers the best service available. We arrive on time, we will quote you an up front price before we do any work. As for the service call fee, that is standard will almost all service industries, I recently had problems with my riding lawnmower that required the technician to come back on 3 separate occasions before the mower was finally running over about a 2 week period. Every visit I was charged a $89.95 service call fee plus a minimum charge of 1.5 hrs, even though the person was only trouble shooting. In the end I paid over $1300 to get my mower finally running.I wish that I would of had the value of up front pricing, as I may have reconsidered. Our prices are always up front , so there is never any guesswork.
Regards,
Debbie Sedens
Operations Manager
Hansen Plumbing & Heating Ltd.
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DebbieSedens commented on the review
"Great Company prices way too high!!!!!!!!!!!".
230 days ago When comparing prices on work it is important to ensure that the quality of materials used is comparable.We also plumbed in a saddle valve in case you need to shut off the water supply to the fridge. We also gave you a warranty with the workmanship.Our pricing is all done on an up front basis, so when the plumber quoted you the price you certainly were more than welcome to decline our services.Good service is not expensive but rather it is priceless. We employ the finest in top quality journeymen plumbers that arrive on time and do the job right the first time.To give you an example, when you go out for a chicken dinner you can eat for less at KFC.If you go to The Keg for a chicken dinner the price may be 3 times the price, but it is the service and the quality of the atmosphere that make the difference, hence the price becomes a mute point. I hope you can appreciate the reasons why prices are what they are.
Best regards,
Debbie Sedens
Julie's Plumbing & Heating Ltd.
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DebbieSedens commented on the review
" Prompt, efficient BUT VERY VERY PRICEY!!!!!!!!!!!!!!".
230 days ago Thank you for your glowing response on our service but I am a bit confused as to the pricey part ??? Your original quote was to replace the furnace, remove both of your 40 gallon hot water tanks and install a wall hung hot water on demand unit. When you decided to only replace the furnace I sent Peter back out to take a second look at the work involved. The additional $500
was to relocate 1 of the hot water tanks to accommodate the furnace installation as there was not enough room. This work involves undoing the rerouting the gas lines moving the venting and moving the copper lines to the new position. So there is a lot of work involved. As it turned out the technicians had to move both of your hot water tanks and replace some of the copper lines as they were too weak, re solder up the water lines. Even though there was at least 2 hours of additional work we did not charge you anymore than you were quoted. In regards to taking the 2nd technician off the job- we normally only have 2 guys there to help take out the old furnace and run a chimney liner if necessary. The balance of the work is usually completed by 1 installer. We hope that you are in the end happy with your new Maytag furnace. We look forward to servicing any further plumbing or heating concerns you may encounter in the future.
Best regards
Debbie Sedens
Operations Manager
Hansen Plumbing & Heating Ltd.
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DebbieSedens commented on the review
"Replacement of a Garburator".
233 days ago We value all of our customers by trying our best to offer the highest quality of service.
Regards
Debbie Sedens
Hansen Plumbing & Heating Ltd.
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DebbieSedens commented on the review
"rip-off service".
233 days ago Hello Jin,
I regret that you were not happy with the experience of our service. We offered you same day service as per your request and gave you up front pricing before any work was completed. Don is a journeyman plumber with over 20 years of service experience, so his capability to do a job may look like an easy task to a bystander regarding the job at hand. If Don had taken 4 hours to do the job the price would still be what was quoted to you.
We make every effort to ensure that the customer receives our highest level of service. In your case you received both prompt service and you authorized the work to be done before anything was started. Had you felt the price quoted to be too expensive, we would of collected the dispatch fee and been on our way.
I also note that you have a 2 year warranty on the repair, in the event that the repair fails for any reason we would come back for FREE , to re fix the problem.
For you to claim the we are untrustworthy is defiantly an unfair statement as you have not shown me where anything we did would warrant your accusation after the work was completed in a prompt and efficient manner.
I trust you can appreciate our position in this regard.
Your truly,
Debbie Sedens
General Operations Manager
Hansen Plumbing & Heating Ltd.
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DebbieSedens commented on the review
"Customer Service above and beyond".
244 days ago This is a very lovely review Rob. I am happy that I was able to help you sort out the mess that the other company left you with. We believe that if you provide good service at a fair price, that customer will remain loyal. Whereas, if you provide poor service,that customer will tell everyone they know about the bad experience they had.We look forward to servicing any further plumbing or heating or air conditioning needs that you need.
Best regards,
Debbie Sedens
Operations Manager
Hansen Plumbing & Heating Ltd.
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DebbieSedens commented on the review
"Andy Wotherspoon".
244 days ago We are lucky that we have such wonderful customers, such as yourself.We take pride in providing the best customer service possible.
Best regards
Debbie Sedens
Operations Manager
Hansen Plumbing & Heating Ltd.
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DebbieSedens added an article titled "Come and visit us at the Home & Design Show !"
251 days ago |
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DebbieSedens commented on the review
"Quick and curteous service".
261 days ago We value great customers like you!
Debbie Sedens
Hansen Plumbing & Heating Ltd.
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DebbieSedens commented on the review
"marilyn gilmour".
261 days ago We are happy to have a great customer such as yourself!
Our commitment to quality service is our main priority !
Regards
Debbie Sedens
Operations Manager
Hansen Plumbing& Heating Ltd.
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DebbieSedens commented on the review
"Hansen Plumbing".
266 days ago Peter is an awesome addition to our team of professional serviceman.His work is outstanding, he is very keen at doing the best work for each and every customer.
Regards
Debbie Sedens
Operations Manager
Hansen Plumbing & Heating Ltd.
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DebbieSedens commented on the review
"Kent Hansen Plumbing".
266 days ago Thanks for commenting such a great review! Same Day- Right Away service is our daily goal.
Regards
Debbie Sedens
Operations Manager
Hansen Plumbing & Heating Ltd.
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DebbieSedens commented on the review
"Kent Hansen Plumbing".
266 days ago our pricing is all " up front", so that our customers are aware of the cost before any work is completed.With the installation you also have peace of mind with a one year warranty on our workmanship.
Regards,
Debbie Sedens
Operations Manager
Hansen Plumbing & Heating Ltd.
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DebbieSedens commented on the review
"GREAT SERVICE".
286 days ago We try our best to give " Up Front Pricing".We find that this policy helps the customer understand and agree to prices before we send a plumber to their home.
It is a "Win - Win" situation for both parties!
Regards
Debbie Sedens
Operations Manager
Hansen Plumbing & Heating Ltd.
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DebbieSedens commented on the review
"Recent Plumbing Jobs".
286 days ago Regards,
Debbie Sedens
Operations Manager
Hansen Plumbing & Heating Ltd.
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DebbieSedens commented on the review
"Great Service".
286 days ago Regards,
Debbie Sedens
Operations Manager
Hansen Plumbing & Heating Ltd.
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DebbieSedens commented on the review
"Repair of tank contents in ensuite bathroom".
286 days ago Regards,
Debbie Sedens
Operations Manager
Hansen Plumbing & Heating Ltd.
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DebbieSedens commented on the review
"GREAT CUSTOMER SERVICE AND ALWAYS THERE WHEN YOU NEED THEM".
286 days ago We really appreciate a great review like this customer has written about our company!
Regards
Debbie Sedens
Operations Manager
Hansen Plumbing & Heating Ltd.
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DebbieSedens commented on the review
"Long Weekend Hot Water Tank Blow-Out".
286 days ago We answer our phones 24 hours a day to give our customers the best possible service. I personally answer the phones to ensure all calls are covered in a timely manner!
Best Regards,
Debbie Sedens
Operations Manager
Hansen Plumbing & Heating Ltd
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DebbieSedens commented on the review
"Fast quick friendly service".
302 days ago As I was the girl on the phone, I appreciate the compliment ! We treat our customers the way we like to be treated. Our policy is " Provide good service and you will keep that customer! Provide lousy service and you just lost a customer!
Regards
Debbie Sedens
Hansen Plumbing & Heating Ltd.
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DebbieSedens commented on the review
"Kent Hansen Plumbing".
302 days ago You are very valued customer Henry !
Regards
Debbie Sedens
Hansen Plumbing & Heating Ltd
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DebbieSedens commented on the review
"Brent Ness".
302 days ago As I recall you originally just wanted the gas line moved in order to have some stucco work done. We quoted you $461.00 for the service call and the work. We then returned after the stucco was completed to do more work,
which involved pulling a permit with the City.You were unhappy with the price so we dropped over $500 as the permit was already pulled. For that we had to pressure test the line and return once the City did their inspection.For this same money we connected a new gas line, disconnected and capped 2 other gas lines as well as hooked up the BBQ. After the fact you called and were still not happy with the price after agreeing to it prior to having the work done. As customer service is very important to us, we came back and installed a shut off and flex line to your patio heater as well as soap tested the line and got the unit operational. This we did for FREE.We have done everything we can to please you.
Regards
Debbie Sedens
Operations Manager
Hansen Plumbing & Heating Ltd.
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DebbieSedens commented on the review
"Hansen's Exceptional Service Appreciated".
323 days ago We value every customer that calls us for service, any time of the day or night. We always answer the phone ourselves, we have never used an answering service.
Keeping our customers happy by providing same day , professional service at a reasonable price is the back bone of our success since 1979.
Best Regards
Debbie Sedens
Operations Manager
Hansen Plumbing & Heating Ltd
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DebbieSedens commented on the review
"Homeowner".
331 days ago We offer professional, polite and the cream of the crop with our service people. From the office to the field staff.
" The bitterness of poor quality remains long after the sweetness of low price has been forgotten".
When we do work for you,as a valued customer we are available 24 hours a day to assist with your plumbing & heating needs.
Best regards,
Debbie Sedens
Operations Manager
Hansen Plumbing & Heating Ltd.
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DebbieSedens commented on the review
"kent hansen - two hot water tanks installed".
331 days ago Quoting for a hot water tank is a pretty standard topic when discussing price. Our motto is up front pricing so we try hard to give our customers a fairly accurate price before we come out. This policy saves everybody time.
Debbie Sedens
Operations Manager
Hansen Plumbing & Heating Ltd.
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DebbieSedens commented on the review
"Colleen".
331 days ago Thanks for your great review ! It is customers like you that make us proud to be at your service.
Debbie Sedens
Operations Manager
Hansen Plumbing & Heating Ltd.
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DebbieSedens commented on the review
"H.S. Twittey".
331 days ago We try hard to make every visit to your home an enjoyable experience!
Debbie Sedens
Operations Manager
Hansen Plumbing & Heating Ltd.
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